Sensemaking Under The Confusion Tax | Richard Claydon

Strategy fails in the gap between the plan and the lived reality of work, and that gap is where most leaders burn out. We sit down with Richard Claydon, an organisational theorist focused on leadership in complex and ambiguous environments, to name what’s really happening when teams feel overloaded, stuck and quietly cynical despite “doing everything right”. 

We dig into the confusion tax: the hidden cost that appears when run work, serve work and change work become tightly entangled. That’s when the coordinating middle gets squeezed, sensemaking time disappears, and only operational delivery looks visible or legitimate. Richard offers a sharp lens on the lived experience as stretch, tangle and drift, and we challenge the false fixes that turn into theatre, from extra boards and reporting to superficial wellbeing initiatives that never touch the underlying system. 

From there, we build a practical model of leadership that goes beyond direction and care. Richard explains three leadership grammars: sovereignty (decisions and clarity), solidarity (trust and commitment) and the missing piece, sensemaking (reading conditions, aligning interpretations and choosing moves the system can bear). We also explore “Maya”, an amalgamation of effective leaders, to show how sensemaking becomes action through interpretation, mobilisation across stakeholders and small bounded experiments that create islands of coherence you can scale. 

If you care about leadership development, organisational complexity, systems thinking and strategy execution that actually works, this conversation will give you language and methods you can use immediately. Subscribe for more, share this with a leader who needs breathing room, and leave a review with the biggest source of confusion tax in your organisation.

Find Richard's work here: 
Substack: https://richardclaydon.substack.com/
LinkedIn: https://www.linkedin.com/in/drrichardclaydon/

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